CRM Software solutions are a vital part of marketing, sales and customer service of a majority of organisations. In the present, CRM Software dwells far further than these functions to fulfill all business demands. This is described by people at Microsoft as xRM- (x) anything Relationship Management. The choice of the best CRM for your company isn't simple, and many companies will compare different CRM solutions. Two of the leading CRM software programs on the market today can be found in Microsoft Dynamics CRM and Salesforce. There was a time when with these two CRM software programs the choice was more black and white. You either looked at software deployed in-house (Microsoft Dynamics CRM) v the software-as-a-service model (Salesforce). Now that Microsoft has shifted to the cloud using Microsoft's software as a service model and Salesforce now offers a development platform through its "Force" offering your options are now more blurred. Salesforce was founded in 1999, with a plan to build an on-demand information management service that would replace traditional software for enterprises. Salesforce calls itself "the enterprise cloud-computing company". Salesforce's Sales Cloud(tm) as well as Service Cloud(tm) include Salesforce's applications for sales and customer service. Their approach to cloud computing deployment model has led to their development of an force.com cloud platform, which enables users and developers to develop enterprise applications on top of Salesforce's Salesforce product. Visit:-https://itcenter.hr/ Microsoft Dynamics CRM was developed by the Microsoft product team that has vast resources was created with a long-term perspective that allows customers to use CRM with a range of Microsoft products and select ways to deploy it to meet organizational requirements. The IT researcher Springboard discovered Australian as well as New Zealand was already the most mature markets of SaaS application in the Asia-Pacific region. In the report by BRW Magazine the market is predicted to grow by up to 45% a each year in Australia and New Zealand from $UA 1.7 billion in 2008 to $US7.7 billion in 2012. The magazine also highlighted customer relationship management software as the most popular SaaS applications (35 percentage) and said that "companies in Australia are using SaaS due to its cost instead of because it's easier to use. Only 9 percent cited "ease of use" as the main reason to choose SaaS. Choice and Flexibility With a multi-tenant CRM software, Microsoft Dynamics CRM offers any number of deployment options according to your needs. On-demand, on-premise and partner-hosted models are available in Microsoft Dynamic CRM. If the requirements for your deployment change then so do your CRM software deployment options since each option for deployment is built upon the same contemporary design as well as data models. In other words, you can take your configurations and data stored by Microsoft and transfer them to In-House or a Microsoft Partner web-based CRM model hosted by software. Salesforce is a platform that offers SaaS through in the Cloud and you don't have the software or configurations. If you'd like to transition to an in-house solution you must switch to a different CRM system. You should consider the cost of taking your information out of Salesforce. Depending on the level of subscription you pay for Salesforce there are reports of your data being held in a hostage situation. This could be due to the level of subscription you have purchased, you must upgrade your subscription in order to transfer your data. Cost Salesforce claims to cost considerably less, however Microsoft Dynamics CRM insists that it isn't comparing comparable services. The a-la-carte price that is added to potential price hikes at the time of contract renewal will significantly affect the overall price of Salesforce. When comparing comparable online services with Salesforce, Microsoft Dynamics CRM Online can be purchased for less than 50% of the Salesforce cost. The most current price in the USA indicates the following "Microsoft CRM [Online] runs $44-59 per user per month, compared to $125 for Salesforce" Professional Edition. The entry price for Salesforce is cheaper , but If you're looking for more features you obviously have to pay more. With Microsoft CRM, you can have access to the entire software from the moment of your first purchase. Your decision about buying should never be based on solely on price since it is only one factor in the process of making a decision. People who purchase first about based on price typically return 6 to 24 months later and ask for assistance. Based on my personal experience, decision-makers who purchase solely by price the first time return to purchase the next time for service. To determine the difference between hosted and in-house pricing, it is necessary to estimate the cost over a three to five year period, not just one year. Ownership of Data Salesforce, as a software-as-a-service provider, does not own the data collected by its customers. Instead, the data centres are outsourced to Equinix, a third party company in the USA and Singapore. With Microsoft CRM in-house and partner hosted options, customers have full control over the security and physical whereabouts the data. It is possible to swap your data from one of these options. Microsoft CRM Online hosted by Microsoft will be launched in Australia late 2010 The data is stored in Singapore. You will also be able to migrate from hosted data to your own in-house system, but the online model will be subject to some restrictions around customisation code. To allow Salesforce customers to benefit from capabilities for developing, they must purchase the unlimited version.